FAQ

Xchange.me is a modern cryptocurrency exchange software that offers fast, secure and cheap cryptocoins exchanges through a process which does not require registration with several exchanges before you can get the best rates. As an exchanger, we are going through many exchanges looking for the best exchange rates for you.
Xchange.me charges a transaction fee when the customer buys new crypto coins through our cryptocurrency exchange service. Additionally you can see the total cost of the transaction while exchanging, there are no hidden costs. Full fee breakdown can be found in here.
Xchange.me purchases the cryptocurrency of your choice at the best possible rate and sends this value to your wallet. How? We are exploring numerous of cryptocurrency exchanges to find the best rates for your transactions. You can exchange more than 200 cryptocurrencies (including Bitcoin, Monero, Ethereum, and other Altcoins) using Xchange.me.
The cryptocurrency market is an extraordinarily dynamic market, and the prices are known to fluctuate by varying percentages within minutes. This is why the exchange price which is displayed is not guaranteed because it may change during the transaction time.
The maximum and minimum values that can be exchanged for each trading pair of cryptocurrencies varies. The values may frequently change due to the crypto market demand.
Each cryptocurrency transaction is done based on blockchain confirmations (this might take as long as ten minutes or longer in some cases). Considering the volatile nature of the market, this waiting time is crucial, because price fluctuations may occur causing the final price of purchased cryptocoins to be different. We always advise that our customers should pay fair mining fees to speed up exchange transactions.
This might have happened for a few reasons such as:
- Your payment may be delayed in the blockchain awaiting confirmation. In this case, you can increase your transaction fee if this operation is permitted by your wallet. You can also send us the transaction TX, and we will assist at our end.
- Delays could be caused by other issues. Our system is very reliable; however, we might encounter some errors. If you think there is an issue with the transaction, don’t hesitate to contact us via our Support Center.
We have to receive the coins within 5 hours. After that time your exchange will be cancelled.